FAQ
CATALOID · Last updated: 2026-01-24
Billing, subscription, invoice, refund, and access for {brand}.
1) Billing & subscription
CATALOID is a SaaS software service that helps sellers create an online storefront/catalog and manage products, stockpoints/branches, and orders.
If you purchase a subscription plan, billing will recur based on the cycle shown at checkout. You can cancel to stop the next renewal.
Trial availability follows the currently active plan configuration. If available, it will be clearly shown on the Pricing page and at checkout.
View pricing You can cancel from your account/billing settings. After cancellation, access stays active until the end of the paid period, unless stated otherwise at checkout.
Yes. A payment receipt/invoice is created after successful payment and is usually available through email and/or your billing history.
Pricing and plan details are available on the Pricing page. Check plan limits, billing cycle, and included features before purchasing.
View pricing 2) Refunds & cancellation
Refund requests are considered within 7 days from the charge date, if applicable, according to the Refund Policy and applicable law.
Refund policy Contact support with your account email, invoice/payment receipt, transaction reference if available, and a short explanation. We will review it and share the outcome.
Contact support Refunds for renewals are handled case by case according to the Refund Policy. If you believe a renewal happened by mistake, contact support as soon as possible.
Refund policy Contact support immediately with your billing email and any details you have. If after review you still believe it is unauthorized, you may contact your bank/card issuer.
Contact support
If a customer buys from a seller's storefront, the seller is responsible for payment instructions, fulfillment of their goods/services, and customer support for that transaction.
3) Product access & delivery
You will receive access to the features of the selected plan in your dashboard. Delivery is digital: account access and feature activation.
Access is usually active shortly after payment is confirmed. If there is a delay, contact support with your payment email and invoice/payment receipt.
Make sure you are logged in with the same email used for payment. Then check your billing history in the dashboard. If it still does not appear, contact support with your invoice/payment receipt.
Contact support Plan changes may be available depending on billing settings. Check your billing page for options or contact support.
View pricing Tip
CATALOID sells digital access to software features through subscriptions. CATALOID does not ship physical goods.
Delivery/fulfillment
4) Support
Contact support for billing questions, invoices, access issues, or compliance matters. Include your account email and invoice/payment receipt if available.
CATALOID
Indonesia
Merchant name: CATALOID•Billing descriptor: CATALOID
Support contact