CATALOID

Delivery & Fulfillment

CATALOID (Cipta Bisnis Digital) · Delivery is digital access (no physical shipping).
Merchant: CATALOID · Billing descriptor: CATALOID
Contact support See pricing

This page explains what you receive after payment, how access is delivered, estimated activation timelines, requirements, and support channels. It supports buyer transparency and payment-provider domain review.

1) What you receive after payment

  • Account access (new account or plan upgrade) and features activated based on your purchase.
  • Access to the seller dashboard and public storefront to publish products and manage orders.
  • A confirmation email and an electronic receipt/invoice (if applicable) sent to the checkout email.

2) How delivery works

  1. Payment is processed and confirmed by the payment provider.
  2. If you are a new user: the system creates your account and emails access instructions.
  3. If you already have an account: the system upgrades your plan/features based on the purchase.
  4. You can log in and use the dashboard/storefront once activation is complete.
  5. If the payment requires manual review, activation is completed after the review.
Access instructions
Access is delivered through your account and dashboard. If you do not receive the activation email, check Spam/Promotions, verify your checkout email, then contact support with your payment reference.

3) Activation timeline

  • Typical: instant to 5 minutes after payment is confirmed.
  • If manual review is required: up to 24 hours (business days).
  • Some payment methods may take longer to confirm; notifications are sent by email.

4) Requirements

  • A valid email address (for account access and receipts/invoices).
  • A phone number if OTP/verification is enabled.
  • Basic billing profile details (name/company) for administrative purposes.
  • In certain cases, the payment provider may request additional verification (KYC/KYB).

5) Deliverables by plan

Plan Deliverables Delivery method
Free Basic access to the seller dashboard, public storefront, and product listings. Activated automatically after signup (email verification).
Advance Plan upgrade: higher limits and additional features as listed on Pricing. Upgraded automatically after payment is confirmed.
Pro Full plan features as listed on Pricing, including scaling and operational tools. Upgraded automatically after payment is confirmed.

For pricing and plan limits, see the Pricing page. Pricing.

6) Receipts / invoices

Receipts/invoices are issued electronically and sent to your email after payment is confirmed (if applicable).

7) Support & troubleshooting

  • If access/activation fails, contact support with your checkout email and transaction/reference ID.
  • Include a screenshot of any error (if available) and the time it occurred.
  • Note: we do not ship physical goods. Delivery is digital access to the platform.
Email support Contact page See pricing

8) Legal & policies

Please review our policies: Policies, Terms, Privacy, Refunds, Security.