Terms of Service

These Terms govern your access to and use of the service. By using the service, you agree to these Terms. If you do not agree, do not use the service.

1) The service

The service provides software tools that help sellers publish a storefront/catalog and manage a basic commerce flow. Features may vary by plan and may require eligibility or compliance checks.

2) Account & eligibility

• You are responsible for keeping your account credentials secure and for all activity under your account.
• You must provide accurate information when requested, including business verification (KYC/KYB) where applicable.
• We may restrict or suspend access if we detect fraud, abuse, prohibited activity, or excessive disputes/chargebacks.

3) Payments & billing

• Paid plans are billed in advance according to the plan terms shown at checkout.
• Taxes may apply depending on your jurisdiction and billing information.
• Late, failed, reversed, or disputed payments may result in access limitations or suspension.
• Refunds and cancellations follow our Refunds.

4) Acceptable use & prohibited activities

You must not use the service for illegal products/services, fraud, or any activity that violates card network rules, payment provider policies, or applicable law. This includes (but is not limited to):

• Fraud, phishing, money laundering, or misleading marketing practices.
• Selling products/services that are prohibited or restricted by applicable rules.
• Uploading malware, abusing APIs, or attempting unauthorized access.

5) Seller content & customer support

If you publish listings or accept orders, you are responsible for the accuracy of your content, fulfillment, compliance, and customer support. You must clearly provide refund/delivery terms to your buyers where relevant. We may remove content or restrict accounts that violate policies or generate excessive disputes/chargebacks.

6) License & intellectual property

We grant you a limited, non-exclusive, non-transferable license to use the service as provided. The software, brand, and related materials are owned by us or our licensors and are protected by applicable laws.

7) Suspension & termination

We may suspend or terminate access if you violate these Terms, fail compliance checks, or when required for security, legal, or risk reasons. You may stop using the service at any time. Certain obligations (for example, payment obligations and dispute handling) may survive termination.

8) Disclaimers & limitation of liability

To the maximum extent permitted by law, the service is provided “as is” and “as available.” We are not liable for indirect, consequential, or special damages, lost profits, or business interruption arising from your use of the service.

9) Governing law

These Terms are governed by the laws of Indonesia, and disputes are handled in the jurisdiction of Indonesia, except where mandatory laws provide otherwise.

10) Changes to these Terms

We may update these Terms from time to time. Updates will be posted on this page and the “Last updated” date will be revised.

11) Contact

For questions about these Terms, contact support@catalo.id