Privacy Policy
This Privacy Policy explains how we collect, use, store, and share personal data when you use our website and services. If you are a seller using our platform, you are responsible for customer data you collect; we act as a service provider for the platform features you use.
1) Data we collect
- Account data: name, email, authentication/session data, and basic profile details.
- Business verification data (if applicable): information used for KYC/KYB or compliance checks.
- Usage & device data: logs, IP address, browser/device identifiers, pages/actions, and security events.
- Content you submit: product/catalog content, images, and support messages.
- Payment-related data: we may store billing identifiers and transaction references. Card details are typically processed by payment providers and are not stored on our servers (if applicable).
- Cookies & similar technologies: see Section 6.
2) How we use data
- To provide, operate, and maintain the service (including authentication and core features).
- To secure the platform, prevent fraud/abuse, and enforce policies.
- To support customers and respond to requests.
- To comply with legal obligations and valid requests.
- To improve performance and product experience (aggregate or event-based analytics, if enabled).
3) Legal basis (if applicable)
Depending on your jurisdiction, we process data based on one or more of: contract necessity (service delivery), legitimate interests (security and improvement), legal obligations (compliance), and consent (certain cookies/marketing where applicable).
4) Data sharing & third parties
We may share data with vetted service providers only as necessary to operate the service (for example hosting, storage, email delivery, analytics, and payment providers). We may also disclose data to comply with legal obligations, prevent fraud, or protect users and the public.
- Infrastructure: hosting, databases, storage, and monitoring.
- Communications: email/SMS/notification providers.
- Analytics: usage analytics for performance and product improvement (per configuration).
- Payments: payment processors/PSPs for billing and fraud prevention (if applicable).
5) International transfers
Our service providers may process data in other countries. Where required, we apply appropriate safeguards for cross-border transfers.
6) Cookies
We use cookies and similar technologies for:
- Essential: login sessions, security, and core site functionality.
- Performance: to understand site usage and improve reliability.
- Preferences: to remember your settings (if applicable).
You can control cookies via your browser settings. Blocking essential cookies may affect site functionality.
7) Data retention
We retain personal data only as long as needed for the purposes described above, including legal, accounting, and security needs. Retention periods vary by data type (for example security logs for a limited period; account data while the account is active).
8) Security
We use reasonable technical and organizational measures to protect personal data, such as access controls, logging, and encryption in transit (HTTPS). No system is 100% secure; use strong passwords and keep your credentials confidential.
9) Your rights
Depending on your jurisdiction, you may have rights to request access, correction, deletion, restriction, or portability of personal data, and to object to certain processing.
10) Requesting access or deletion
To request access to or deletion of data, contact us and include:
- Your account email
- Request type: deletion or data access
- Relevant identifiers (invoice/order reference for billing-related requests)
Privacy contact: support@catalo.id
11) Children’s privacy
Our service is not intended for children. If you believe a child provided personal data, contact us to request deletion.
12) Policy updates
We may update this policy from time to time. Updates will be posted on this page with the “Last updated” date revised.
13) Contact
For privacy questions, contact: support@catalo.id