Contact
CATALOID (Cipta Bisnis Digital) · CATALOID is operated by Cipta Bisnis Digital.
Merchant: CATALOID
· Billing descriptor: CATALOID
For faster help, include your account email and invoice/order reference.
Business identity
Brand
CATALOID
Legal entity
Cipta Bisnis Digital
Merchant
CATALOID
Billing descriptor
CATALOID
Business address
Indonesia
Support
Email
Support hours
Mon-Fri, 09:00-17:00 (GMT+7)
Response time
We typically respond within 1 business day (Mon-Fri).
Refunds, complaints & billing disputes
Please contact support first before initiating a bank chargeback. It is usually faster and reduces friction.
Refund requests
Review the Refunds policy, then email support with:
- Account email
- Invoice/order reference (if any)
- Transaction date and amount
- Billing descriptor on your statement: CATALOID
- A short explanation and your requested outcome
Complaints / disputes
If you have a service or billing issue, include:
- A short screenshot/proof (if relevant)
- Expected vs actual result
- Timeline (when it happened)