Contact
CATALOID (CV CIPTA BISNIS DIGITAL)
Merchant: CATALOID
· Expected Billing descriptor: CATALOID
To help us assist you faster, include your account email and invoice/order reference.
Business identity
Brand
CATALOID
Legal entity
CV CIPTA BISNIS DIGITAL
Merchant
CATALOID
Expected Billing descriptor
CATALOID
Business address
Indonesia
Support
Email
Support hours
Mon–Fri, 09:00–17:00 (GMT+7)
Response time
We usually respond within 1 business day (Mon–Fri).
Refunds, complaints & billing disputes
Please contact support before filing a chargeback with your bank. It is usually faster to resolve and less complicated.
Refund requests
Please read the Refund Policy first, then email support with:
- Account email
- Invoice/order reference, if available
- Transaction date and amount
- Expected billing descriptor on your statement: CATALOID
- A short explanation and the outcome you expect
Complaints / disputes
If there is a service or billing issue, include:
- A screenshot or short proof, if relevant
- Expected result vs what actually happened
- Timeline of the issue